Support
Questions about billing, your account, the journal, or courses — start here.
Prefer email? Reach us directly at support@momentixtrades.com
Common questions
How does billing work?
Pro membership is $25/month, billed monthly in advance. You can cancel anytime from your account billing page — access continues until the end of the current billing period.
How does the 1-week free trial work?
New members get 1 week free where offered. You won't be charged during the trial. It converts to a paid $25/month subscription automatically unless you cancel before it ends. One trial per person.
How do I cancel my membership?
Cancel anytime from your account billing page, or email support@momentixtrades.com. Cancellation takes effect at the end of your current billing period — you keep full access until then. There are no partial-month refunds once a billing period has begun.
Is my trading journal private?
Yes. Journal entries are private to you by default and enforced per-user on the server — other members, instructors, and support staff can't see them. You can export or delete your records at any time.
What does the AI Journal Analyst do with my data?
It's opt-in and analyzes only the journal records you explicitly submit, producing educational summaries about patterns, rule adherence, and risk management. It never makes buy/sell calls or price targets, and your data is never used to train models without your separate, explicit consent. You can disable it and delete submitted data in your settings.
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Educational content — not financial advice.
Trading involves substantial risk of loss and is not suitable for everyone. Nothing on Momentix Trades is a recommendation to buy or sell any security, and educational content or AI analysis does not guarantee any outcome. You can lose money.